FAQ / STRAIGHT ANSWERS

Questions Elevate
gets asked often.

Short, factual answers for South African trades and service businesses. No ranking, lead, sales, or revenue guarantees.

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Packages, services,
and trust details.

Packages

Compare Spark, Rise, and Elevate on Packages. Published setup and monthly fees, delivery windows, and what each tier includes.

Services

Website design, SEO, local SEO, Google Business Profile, WhatsApp lead capture, and website support under Services.

Trust

Ownership, POPIA principles, payment, support expectations, and non-guarantees on Trust.

QUESTIONS

Common questions
answered plainly.

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What does Elevate build?

Elevate builds mobile-first websites for South African trades and service businesses, with clear WhatsApp enquiry paths, hosting, and limited monthly maintenance on published plans.

Who runs Elevate?

Elevate is founded by Jackie Maake and is based in Polokwane, Limpopo, serving businesses across South Africa.

Who is Elevate for?

Elevate is built for South African trades and service businesses that need a website customers can trust and contact quickly, especially on mobile and WhatsApp.

How do I start a project with Elevate?

Message Elevate on WhatsApp at 061 519 2976, book a 20-minute discovery call on Cal.com, or call 072 511 1506. Share your business name, services, and any current website link.

How can I contact Elevate?

WhatsApp 061 519 2976 for quotes, call 072 511 1506 for voice, or book a consultation at cal.com/elevate-sa/custom-quote.

What website packages does Elevate offer?

Spark is a 1-page plan (R2,500 setup + R750/month). Rise is a 3-page plan (R5,500 + R1,500/month). Elevate is a 5-page plan (R9,500 + R2,500/month). Scope is confirmed before work starts. See Packages.

Which plan is right for my business?

Spark is a one-page website. Rise gives you three pages and includes Google Business Profile assistance where eligible, plus basic SEO. Elevate gives you five pages, Google Business Profile assistance, priority support, and fuller SEO/growth support. Message Elevate if you want help choosing.

What does the monthly fee cover?

Hosting and limited small content maintenance. Spark includes up to 30 minutes, Rise up to 60 minutes, and Elevate up to 120 minutes each month. Unused time does not roll over. New pages, redesigns, and new functionality are quoted separately.

How long will my website take?

Planned build time is 2 business days for Spark, 4 for Rise, and 7 for Elevate. Timing starts after the 50% setup deposit and all required business content and assets have been received.

How many revisions are included?

Every tier includes 1 revision round. Collect your feedback in one clear list so Elevate can make the agreed changes efficiently.

Does Elevate provide SEO?

Yes on Rise and Elevate. Rise includes basic SEO foundations plus ongoing basic SEO/local visibility care. Elevate includes SEO foundations plus ongoing SEO/growth support. Spark focuses on a one-page presence, hosting, and WhatsApp capture. Ongoing SEO is not included on Spark. Elevate does not guarantee search positions, enquiry volume, or revenue.

Does Elevate guarantee Google rankings, leads, sales, or revenue?

No. Elevate does not guarantee rankings, leads, sales, or revenue. The service delivers website structure, design, hosting, and maintenance within the chosen package.

Do you work outside Polokwane?

Yes. Elevate is based in Polokwane, Limpopo, and builds websites for trades and service businesses across South Africa.

How do packages and deposits work?

A 50% setup deposit is required before work begins. The remaining 50% of the setup price is due before launch. Monthly hosting begins when the website goes live.

Who owns the website, and who owns the domain?

After the full setup price and any approved additional charges are paid, the business owns the completed website design and project code created for it (subject to third-party licences). Domains are not included. The business pays separately for domain registration and renewal, and typically keeps domain ownership with its registrar.

Is hosting included? What about business email?

Hosting is included while the monthly plan is active and paid. Business email is not included. Domains are paid separately.

Can the monthly plan be cancelled?

Yes. Send Elevate a clear written message. Hosting continues until the end of the paid billing period, then ends. If the account is fully paid, Elevate provides one standard export of the completed website files so you can host elsewhere.

What happens on the 20-minute discovery call?

You cover whether Elevate is a fit, which package matches your scope, and a realistic timeline. It is a consultation, not a sales script, and it does not guarantee rankings or enquiry volume.

Which WhatsApp number should I use?

Use 061 519 2976 for quotes and project messages (wa.me/27615192976). For voice calls, use 072 511 1506.

Is Google Business Profile included?

Rise and Elevate include Google Business Profile assistance where the business is eligible. Google controls eligibility and verification. Spark focuses on the one-page website, hosting, and WhatsApp lead capture.

What content do I need to supply?

Accurate written content, service information, contact details, logos, and approved images you own or have permission to use. Delivery timing cannot start until Elevate has the deposit and complete usable content.

Do you run paid ads or manage social media?

No. Elevate builds websites. Paid advertising, social media management, ecommerce, and custom web applications are not included unless agreed in writing.

CONNECT WITH ELEVATE

Let your website
do your work justice.

Tell Elevate what you do. Every plan includes a defined delivery window, 1 revision round, and hosting.

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Based in Polokwane, Limpopo · Serving South AfricaWhatsApp quotes: 061 519 2976Phone: 072 511 1506

WhatsApp 061 519 2976